Read T38Fax Reviews and Customer Testimonials
At T38Fax, every member of our team – from our knowledgeable systems engineers to our customer support representatives – dedicate themselves to delivering a high-quality Fax Over IP (FoIP) experience. We don’t use AI agents to answer phone calls or respond to emails. Instead, we have real humans on hand to answer your calls and address your T.38 fax needs.
See what our satisfied customers have to say about their experiences with T38Fax and discover what makes us so different from the competition.
What Makes T38Fax Exceptional?
Customer-Centric Service
Our customers repeatedly highlight our immediate and responsive customer service. As Steve K. from Yosemite Farm Credit shares, “T38Fax’s customer service and speedy response is second to none. They don’t just send you a canned company answer that further confuses you like other companies do. They are super friendly and WANT to help.”
We strive to ensure every customer interaction is helpful, whether you’re signing up with us for the first time or are troubleshooting a T.38 issue affecting your SR140-based fax server
Expert Fax Industry Professionals
We’re more than a T.38 provider – we’re a team of fax industry professionals with years of experience across various sectors. Whether you work in healthcare, the public sector, or IT, we have the expertise you need to ensure your fax transmissions are always a success. Joseph S., of DBO-TSG, notes, “We are a VoIP provider with a sizable Municipal / Government customer base. Trying other carrier’s FAX over VoIP services proved to be disastrous…The support from Stefanie, Morgan, and the whole team at T38FAX has been flawless.”
Our years of experience enables us to troubleshoot issues on a variety of softswitches, PBX devices, and ATAs. From the Cisco SPA112 to the Grandstream GXW4200 series, our team leads the industry in supporting your needs.
Ease Of Configuration
Switching from a POTS line server to T.38 FoIP has never been easier. As Chad S., of Data Solutions Incorporated, remarks, “Their technical staff is always very fast and knowledgeable, and anything regarding porting of numbers or ordering new lines is fast and easy.”
Utilizing our in-house portal, creating SIP trunks for your customers is fast, simple, and backed by our comprehensive Knowledge Base, where you can find detailed articles on a wide variety of topics, like Analog Telephone Adapters (ATAs), the T.38 protocol, and Error Correction Mode (ECM) for your fax machine.
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Been working with T38 and their support for over (3) years. We've built a great relationship for a lasting partnership.
As we eliminate traditional POTS services, moving our fax services to T38 has been rock solid. Great documentation and support, and the product just works.
Porting to T38 has worked well for us. The T38 Support is helpful and easy to work with.
Everything is working as expected. Super easy setup. Great tech support. Prior to T38 I spent hours going line-by line through configs trying to find something that doesn't match because I couldn't get an ATA to work. T38 knew my device, sent me screen shots of the handful of changes I had to make, and it worked. Everytime. I configure new devices in minutes.
We work with a lot of customers and need a lot of number ported frequently. We worked with Jared and others and they are always on point, helpful, and experts at what they do. Solid, timely, and accurate which is what we need!
T38 is always very communicative with our company about our needs and issues that may arise. Port requests are very quick and seamless.
Immediate response received on invoice documentation at our satisfaction. Excellent customer service. Thank you.
T.38 has been an absolute life saver. We were having a heck of a time getting a handle on FoIP when we were offering our VoIP packages. Since finding T.38 it has been a headacheless process, the whole team at T.38 are knowlegable and truly wonderful people!! I can't say enough good things about the whole team at T.38. If you need a FoIP solution go with T.38!!!!
Every port has gone through smoothly and they make sure of it! Fax service works great! Great guides on programming the ATAs!
T38Fax's customer service and speedy response is second to none. They don't just send you a canned company answer that further confuses you like other companies do. They are super friendly and WANT to help.
Lane has worked with Management and Customer Service at T38Fax and have never been disappointed. Creating SIP Trunks for our customers has never been easier when using the portal. It's always a pleasure to work with everyone at T38Fax as their Customer Service model aligns with our own - Customer first.
Stephanie Collette, Relationship Manager, has been an excellent coordinator between your company and our agency. She provided all appropriate information until we reached the end results. She has done an exceptional customer service job.
I have been submitting ports to T38 for over 2 years now. Stefanie and Karen in porting have always gone above and beyond to ensure our ports are submitted in a timely manner. They are always a delight to work with and have provided the highest quality of service one can expect from a provider. On behalf of everyone at Fusion Networks, we are truly appreciative of T38 and their team’s exceptional level of service provided to us each and every day.
Stefanie Schneider of the Support & LNP Porting team always goes above and beyond to get our fax numbers ported as quickly as possible. She does a great job with all our ports!
Anchor Telecom has been using T38Fax for several years. We resell the fax service to dozens of our accounts which need faxing capabilities.
Their fax service is Rock Solid !!
We have accounts ranging from doctors offices, insurance companies to Police Stations.
Highly recommended for sure !!
Setup online within 5 min and faxes are working very well, nice customer service and support
We are a VoIP provider with a sizable Municipal / Government customer base. Trying other carrier's FAX over VoIP services proved to be disastrous. For years our policy was POTS ONLY for FAX, that is until we discovered T38FAX. After initial testing, we decided to start rolling out to our customers. The support from Stefanie, Morgan, and the whole team at T38FAX has been flawless. As a “procedures” guy, I am constantly asking them how processes work, and they always follow-up quickly and thoroughly. I can safely say that they are my favorite carrier to work with!
Well, after trying fax on another VoIP provider, I quickly came across T38FAX thanks to the magic of Google. The free trial was what lulled me in. I am just a simple user with a Cisco SPA112 and a Canon multifunction color laser printer that has a fax built in. I am currently dealing with legal and medical issues, so having a fax is really handy.
Unfortunately, I was having problems faxing one of my attorneys at 1 particular number. Sam helped find the root cause and suggested a specific version of the firmware to run on the SPA112, as well as to enable echo cancellation. Once this new firmware was loaded, it was like magic, everything just works now! I've sent multiple 10+ page faxes without any trouble.
The support and service are exceptional. Big thanks to Sam for his quick insight.
I had to call in for assistance on a setup, customer support was awesome! Friendly, knowledgeable, and worked quickly in getting me running. The service itself has been flawless too. Thank you!
Working with T38fax.com was a great experience. Setting up a fax line with a traditional VoIP provider was frustrating to say the least, and the documentation was non-existent. At T38fax.com, they had full documentation on how to set our ATA (the SPA122) with their trunks. I was impressed to say the least.
And Stefanie was great at answering questions and getting our lines ported.
Thank you!
Quality service and great customer support!
Stefanie and the whole port team did a great job getting us switched over despite a lot of shenanigans from our previous carrier. Thanks!
I would like to take this opportunity to thank "t38fax.com" and their courteous and responsive staff for their kind assistance since I opened my account.
So far, your service has been flawless and service impeccable. It can be scary to try to diagnose something like a fax setup for a Voice Over IP service.
T38fax.com is not just a trunk service, but also a valuable resource when things go wrong and you need help. When in need, their knowledgeable team rose to the challenge and in my book, this is priceless.
Will not hesitate to recommend their service to whomever would listen.
Thank you.
Anchor Telecom has been installing VoIP communications systems for the last 7 years. We take pride in selling a quality product.
Our problem was we could not sell a quality fax solution that was reliable.
Once we tested the t38 fax product we were thrilled. We finally found a fax solution that works! With knowledgeable technicians that know their stuff we couldn't be more happy to re-sell their services. Highly Recommended !
Sensoria Networking is an IT consulting company with several clients. I will only use products that I feel are rock solid. When installing VoIP solutions, faxing over VoIP has always been the sand in my bathing suit. I discovered T38FAX and now the problems with intermittent success and device setup issues are gone. The solution is clean, easy to operate, and reliable. Another very important aspect is that I like to talk to the people who's product I am installing, and the folks at T38FAX are exceptional with regards to tech support, availability, and being human. I also agree with all the other comments I have read and am happy I found them.
Went to a VOIP service for voice and have been happy with it for our small satellite office. Then began my search for a fax solution to be free of land lines altogether. Found t38fax and set up a trunk that I forwarded the land line to for testing. Had some issues getting my Ricoh all in one to play right. The folks at t38fax told me what settings to looks for. I had to help my local machine service guy find the proper settings in the manual, but once these were set correctly, everything works great! The support team has been great to work with. They follow up to ask how things were going through the process. They have ported my old number now and we are now free of _ _& _!
We have been using T38Fax for 18 months now. We have six locations in three western states, all 24hr healthcare facilities with critical needs in terms of faxing. Our volume is around 6000+ pages per month. Faxes were a constant nightmare when trying to jockey the remaining POTS lines with some voip lines we'd brought in for voice. After several years, we eliminated virtually every problem we had by deploying T38Fax. These guys have a powerhouse solution, rock solid, always up, that plays wonderfully with our pbx (fax to email conversion), and we're happy with the price. Our faxes now are more stable than they were with POTS lines.
Major time and energy saver for our IT staff, and myself.
We recently added T38Fax as our FoIP solution. The ease of configuration of the trunk is phenomenal . We were very impressed by the quality of support and their in-depth resources to configure Cisco ATA . This is the best that we can get for such a competitive price.
T38 is made up of a team that I have come to trust and rely on for our fax service needs. Stefanie, Todd, Morgan, and Chih all have helped out on numerous occasions and we will continue to rely on them as our company grows.
We switched to T38Fax from a POTS line server about 2 months ago. The transition was smooth. Had to install Brooktrout Software for our Zetafax install, but the t38 people were very helpful.
Saves a lot of money.
Darren and Morgan have both provided superb support for us as we've expanded our operations and grown our footprint.
They are detailed, accurate and diligent with their responses to our tickets. They often go the extra mile and work with us in cooperation to help us deliver to our customers the best fax platform possible.
On a scale of 1 - 10, I would rate their support @ a 10 for sure!
We recently added T38Fax as our FoIP solution. The ease of configuration of the trunk is phenomenal. We were very impressed by the quality of support and their in-depth resources to configure our Cisco ATA. This is the best that we can get for such a competitive price.
The T38Fax staff and network pretty much perform miracles in front of our eyes. It took us 10 years in the VoIP business to finally be able to support faxing, and I couldn't have done it without T38Fax.
Our experience with T38Fax is one to value. Their technical staff's ability to go above and beyond is rare in the industry. Support is always fast and reliable. Very happy with our service and overall experience.
I have worked with T38Fax.com for about a year an a half and moved hundreds of phone numbers to their service. Their service works well with XMedius Fax Server and has reliability and up-time our customers can depend on. I have a 100% success rate working with their helpdesk staff, namely John and Darren. They are highly knowledgeable and great to work with. Could not recommend them any higher!
We have been using T38 Fax which was highly recommended by others in our field and our vendor. The service has been wonderful and they even helped us get our faxing software setup which was not part of their job description. Very happy with our service!
We use T38Fax for over 200 of our clients and they work flawlessly. The ease of setup and maintenance is great. Their technical staff is always very fast and knowledgeable, and anything regarding porting of numbers or ordering new lines is fast and easy.
T38Fax.com provides outstanding service that Always works! Their technical support are true technicians, not screen readers.
T38Fax.com is the only carrier I’ve ever dealt with that can actually read and diagnose T.38 fax traces and packet captures. What a relief to finally find someone who can solve our T.38 problems – we’ve been looking on and off for years and these guys are the ONLY ones who have delivered.
We’ve sent several million faxes since migrating to T38Fax, and we’ve not had a single demonstrable case where faxes fail when using T38Fax but succeed with our previous carrier. Thank you for the outstanding service!
GreenFax
GreenFax
